Cook County MN

Setting Up and Using Voicemail from Your Device

First Time Setup

Dial *62 from you phone, or the message key below the display screen, then: 

1. If requested, enter your phone extension. 
2. Listen to the voice prompts.
3. Enter a new passcode at the prompt. 
4. Re-enter your passcode at the prompt. 
5. Record your name at the prompt. 
6. Press #. 

Your voicemail is now initialized.

After initial Set-up

From Your Phone:

1. Press the “Messages” key or dial *62
2. Input your password 

From a Phone outside your organization to the voice portal:

1. Dial the Voice Portal number.
2. Input your extension.
3. Input your password.

From a Phone outside your organization to your extension:

1. Dial your phone number.
2. Press “*”.
3. Input your extension.
4. Input your password.

Voice Messaging 

1 Access Play Messages menu 

2 Access Change Busy Greeting menu 

3 Access Change No Answer Greeting menu 

4 Access Change Extended Away Greeting menu 

5 Access Compose Message menu 

7 Access Delete All Messages menu 

Passcode (optional) 

Personalized Name (optional) 

8 Access Message Deposit menu † 

* Return to previous menu 

# Repeat menu 

Change Busy Greeting Menu 

1 Record new Busy Greeting 

2 Listen to current Busy Greeting 

3 Revert to system default Busy Greeting 

* Return to Voice Messaging Main 

Menu 

# Repeat menu 

Change No Answer Greeting Menu 

1 Record new No Answer Greeting 

2 Listen to current No Answer Greeting 

3 Revert to system default No Answer Greeting 

* Return to previous menu 

# Repeat menu 

Change Extended Away Greeting Menu 

1 Activate Extended Away Greeting 

2 Deactivate Extended Away Greeting 

3 Record new Extended Away Greeting 

4 Listen to current Extended Away Greeting 

* Return to previous menu 

# Repeat menu